Returns &
order changes.

Changes and cancellation

Contact Oakwright promptly to request a change or cancellation. Changes require written confirmation of the revised specifications, price and schedule before work proceeds. Made-to-order items cannot ordinarily be returned simply for a change of preference. Any cancellation charge must reflect applicable terms and lawful, documented commitments; this does not limit mandatory cancellation or refund rights.

Timing and delays

The delivery or shipping window shown with your order is an estimate based on the available information. Oakwright will notify you of material delays and provide revised timing. Where required, you may consent to a delay or cancel the affected unshipped items for a refund. A general delay notice does not replace required consent.

Inspection and care

Inspect your items promptly on receipt and contact Oakwright with any damage, missing items or specification concerns. Photos help us investigate. A delivery receipt does not waive concealed-defect or mandatory consumer rights. Follow the supplied care guidance, protect surfaces from heat and standing water, and maintain a suitable indoor environment.

Workmanship and purchased components

Oakwright is responsible for the agreed workmanship and finishing. Purchased chairs and third-party components may have separately identified manufacturer warranties. Contact Oakwright for a reasonable opportunity to assess and address a concern. No lifetime warranty or limitation of mandatory rights is implied.

Read the complete ordering terms →

Questions? Contact info@oakwrightco.com or (816) 427-1719.