The details
Terms & ordering
The details that help us build and deliver your order with care.
Oakwright Furniture LLC · Ordering terms OW-2026-11-05-v2
Your order
Oakwright Furniture will provide the items, quantities, dimensions, materials, finishes and fulfillment arrangements shown in your order summary. Please check these details before accepting and paying. Room photographs and finish previews are references; accessories are included only when itemized.
Payment
Full payment is due at checkout unless Oakwright has expressly agreed to a different payment schedule in your order. Production begins after payment is confirmed, specifications are complete and required supplies are available.
Changes and cancellation
Contact Oakwright promptly to request a change or cancellation. Changes require written confirmation of the revised specifications, price and schedule before work proceeds. Made-to-order items cannot ordinarily be returned simply for a change of preference. Any cancellation charge must reflect applicable terms and lawful, documented commitments; this does not limit mandatory cancellation or refund rights.
Timing and delays
The delivery or shipping window shown with your order is an estimate based on the available information. Oakwright will notify you of material delays and provide revised timing. Where required, you may consent to a delay or cancel the affected unshipped items for a refund. A general delay notice does not replace required consent.
Natural wood and finishes
Grain, knots, color and movement vary naturally in solid wood. Different species and substrates may accept the same finish differently. Screens and photographs cannot guarantee an exact color match. Critical dimensions, fit requirements and custom finish references must be included in the agreed specifications. Natural variation does not excuse unsafe construction or workmanship failures.
Delivery, shipping and pickup
Your order summary identifies each fulfillment group, its charge and the agreed service. Local furniture delivery is curbside unless expressly stated otherwise. Arrange suitable help and access to move the furniture from the curb to its final location. Pickup requires a confirmed appointment after inspection. Parcel and supplier items may arrive separately. No additional storage or redelivery fee applies unless disclosed and agreed as required.
Inspection and care
Inspect your items promptly on receipt and contact Oakwright with any damage, missing items or specification concerns. Photos help us investigate. A delivery receipt does not waive concealed-defect or mandatory consumer rights. Follow the supplied care guidance, protect surfaces from heat and standing water, and maintain a suitable indoor environment.
Workmanship and purchased components
Oakwright is responsible for the agreed workmanship and finishing. Purchased chairs and third-party components may have separately identified manufacturer warranties. Contact Oakwright for a reasonable opportunity to assess and address a concern. No lifetime warranty or limitation of mandatory rights is implied.
Electronic acceptance
By checking the acceptance box and proceeding to payment, you agree to this version of the terms and the order specifications shown. You can save or print these records and request a copy from Oakwright. The acceptance record identifies the order, terms version and time. Optional promotional messages are a separate choice.
Questions and entire agreement
Contact info@oakwrightco.com about your order. These terms, your order specifications and mutually approved written changes form the agreement. Applicable law and rights that cannot be waived control any conflicting provision.
Questions? Contact info@oakwrightco.com or (816) 427-1719.